SERVICE DESK - MID (HYBRID)

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SERVICE DESK - MID (HYBRID)Portuguese company hires for hybrid workWorking Model: Hybrid (60% remote; 40% in person)Location: LisbonLanguage Requirements: Fluent English and Fluente Dutch (mandatory)Seniority: more than 2 - 3 yearsSector: TechnologyInstructions: Please send your CVs in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success.We are looking for a motivated Service Desk Analyst to join a project with one of our clients.Main responsibilities / Mandatory

Provide first-level support and attempt to resolve incidents during the initial contact, using knowledge bases, standard operating procedures, and effective troubleshooting techniques.
Respond to customer inquiries, clarify issues, and collect relevant information to facilitate efficient incident resolution.
Offer information, guidance, and assistance to users regarding standard services and service catalog offerings.
Investigate, diagnose, and resolve incidents within defined service level targets and priorities.
Apply problem-solving skills to identify root causes and contribute to the problem management process.

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