Spanish Speaking Customer Advisor

Lisboa
Permanente
Horário completo

Há 4 dias
Aplicar facilmente

We are a globally recognized leader in providing exceptional customer experiences and innovative solutions to our partners. We are expanding our international team in the vibrant and historic city of Lisbon, Portugal, for a new and dynamic collaboration with a prominent brand that operates one of the world's most popular platforms for short-form video content and live streaming. Our primary goal is to deliver unparalleled support, ensure client satisfaction, and cultivate enduring relationships with a diverse customer base, from everyday users to content creators and digital influencers. We are seeking a highly motivated professional with native-level Spanish language skills and a genuine passion for helping others in a fast-paced environment. If you are a dedicated problem-solver who thrives on making a positive impact and working with a collaborative and forward-thinking team, we encourage you to apply.In this crucial role, you will serve as the main point of contact for Spanish-speaking users, creators, and partners, offering expert guidance and assistance via various channels, including phone, email, and chat. Your key responsibility will be to ensure total customer satisfaction by efficiently addressing inquiries and resolving issues related to account management, content policies, technical troubleshooting, and creator support. You will be expected to maintain the high standards of service for which our esteemed partner is renowned. This is a resident position in Lisbon, which promotes strong team synergy and a lively office atmosphere, ensuring you have the necessary support and resources to excel in your duties.What You'll Be Doing

Client Support & Guidance: Provide professional and courteous assistance to Spanish-speaking consumers through incoming phone calls, emails, and chat. You will handle a wide range of inquiries, including questions about products, services, account management, and general support.
Problem Resolution: Address and resolve customer complaints and concerns with empathy, patience, and a strong focus on finding effective solutions. You will provide accurate, comprehensive information and troubleshoot issues to guarantee a positive outcome for the customer.
Operational Excellence: Accurately and efficiently process customer inquiries and resolutions using various internal systems and tools. You will meticulously document all interactions within the CRM system, creating detailed records for future reference and a smooth workflow.
Product Expertise: Develop a thorough understanding of our client's products and services to provide precise and timely information. You will stay continuously updated on any product changes, policies, and best practices to ensure every customer interaction is of the highest quality.

What You'll Need to Bring

Language Skills: Native-level or C2 proficiency in Spanish is an absolute must for effective communication with our customers. You must also have a minimum of B2 proficiency in English for internal communication, training, and collaborating with your international colleagues.
Experience & Abilities: Previous experience in a customer service role is a definite asset, but it is not a prerequisite. We will provide extensive training to the right candidate who demonstrates the proper attitude, strong communication abilities, and a sincere eagerness to learn. You should have proven problem-solving capabilities, excellent organizational skills, and a meticulous eye for detail.
Personal Qualities: A strong customer-first attitude with genuine empathy and a passion for helping people is crucial. You must be able to work effectively as part of a team in a fast-paced, on-site office environment.
Technical Aptitude: You should be tech-savvy and able to quickly adapt to and navigate various internal systems, CRM software, and communication tools.
Residency & Legal Status: You must be based in Lisbon and have EU citizenship or a valid legal permit to work in Portugal.

Our Offerings

Signing Bonus: We are offering a €1000 signing bonus for this role.
Competitive Compensation: An attractive salary package that acknowledges your valuable language skills and contributions.
Extensive Benefits: Robust health and life insurance coverage to ensure your well-being and peace of mind.
Career Development: Significant opportunities for professional growth, specialized training, and clear internal career progression paths within our rapidly expanding global company.
Dynamic Work Environment: Join a diverse, international, and supportive team in a modern office in Lisbon, where a positive and collaborative culture is highly valued.
Ongoing Training: Access to comprehensive initial training and continuous professional development programs to equip you with all the knowledge and tools needed for success.
Employee Perks: Access to a variety of employee engagement activities, wellness initiatives, and more.

Eco Plus Solutions AB