Part-Time] Fraud Analyst / Customer Support Specialist

Aptoide

Lisboa
Permanente
Horário parcial

Há 2 dias

🚀 Who we areWe are the leading alternative distribution platform for Android and IOS, empowering Users, Developers, OEMs and Telecoms in the mobile ecosystem for the last 15 years! We became the fastest growing original App Store and distribution platform in the world, with over 50 Million monthly active users (MAU), 1 million apps across our ecosystem and 10 Distribution Partners.Aptoide's mission is to bring back the freedom of choice within the apps world, shaping the future of app economy by creating unmatched value for developers and users globally. The way you play? the way you get your apps? We’re making everything easier and better for everyone!We are also aware that our success depends on our Aptoiders achievements! That’s why we are proud to be a tech company who enjoys to set people as a core priority. Our Aptoiders' Talents and Skills are the algorithm for our whole success. And this is where you can come in!Our Superpowers:

Innovation - meaning, we build our own way to the future.
Ambition - we always go beyond.
Integrity - we are transparent and trustworthy.
Results-driven - we are strong on delivering.
Collaboration - the superpower is ‘We’, not ‘I’.

These are our values! These are Aptoide’s superpowers! This IS Aptoide!🧩 Who you areOur dedicated Fraud Team is responsible for tirelessly monitoring and combating fraud across all Aptoide payment platforms. Our mission is clear: we aim to contribute to a healthier payment environment within the mobile ecosystem by identifying fraudulent patterns, developing risk assessment models, and resolving illicit transactions. If you possess an analytical mindset, a passion for combating fraudulent activities, and a desire to gain valuable experience in the mobile platform and marketplaces industry, we invite you to join our team!🎯 What are you going to do?As a member of our Fraud Team, you will be responsible for:

Monitoring Payment Patterns: Vigilantly watching for and identifying any fraudulent attempts.
Dispute Resolution: Swiftly resolving illicit transactions.
Daily Case Monitoring: Staying on top of new cases as they arise.
Transaction Reversal: Reversing transactions associated with chargebacks and notifying developers about fraudulent transactions.
Monthly Reporting: Compiling and presenting monthly reports on disputes and chargeback trends to the executive team.
Customer Support: Assisting customers with payment issues related to fraud.
Document Template Enhancement: Continuously improving templates for defense documents.

⭐ What are we looking for?We're seeking individuals who meet the following criteria:

Information Management Degree: Possessing an information management degree is required, and pursuing a Master's Degree in a similar area is a plus.
Strong Analytical Skills: Proficiency in analyzing and interpreting user data.
Effective Task Management: The ability to manage multiple tasks and priorities efficiently.
Time Management: Demonstrated skill in meeting deadlines consistently.
Collaborative Mindset: Willingness and ability to work closely with other teams.
Excellent Communication: Strong verbal and written communication skills.
Independence and Proactivity: Capable of working independently, flexibly, and proactively within a small team.
Attention to Detail: Maintaining a high standard of written English and meticulous attention to detail.

💎 What will you get?

Opportunity to join a forward-thinking company impacting millions globally.
Collaborate with an international, diverse, and highly skilled team.
Enjoy a hybrid working environment [4H per day; 4 days remote per week and 1 at the office].
Empowering and trustful environment with flexible working time.
Focus in your Career Growth, with Learning and Development opportunities.
Supportive and inclusive culture with regular engagement and team building activities.
Competitive Compensation Package.
Great Health & Well-Being Benefits.
Cosy office space with free snacks and breakfast available everyday.
Incredible Annual Retreat.

⚙️ About our Recruitment ProcessRecruitment Steps:We want our Recruitment process to be as agile and fast as possible. Therefore we always try to take less than a week between all of the four stages below [less than 1 month]. * Application [20min]- This stage involves sharing your CV, Cover Letter (optional) and answering some culture related questions via video.

Phone Call [10min]- Our People Team will be doing a short call with you inviting you to a Technical Interview.
Technical Interview [1hour]- You'll be having a Technical Interview with our Hiring Managers.

Important Note:

Our internal language is English, therefore it will be important that you apply and talk in English in all the recruitment steps.

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