Analyst, IT Digital Workplace Services

Sintra, Lisboa
Permanente
Horário completo

Há 15 dias

Founded by Samih Darwazah over 40 years ago in Jordan, Hikma's purpose is to provide affordable, quality medicines to the people who are competent. Based on very solid foundations, we continue to innovate daily and find practical solutions to transform the lives of the millions of people we serve.At the end of the 1980s, we extended ours beyond the Middle East and acquired land in Portugal for the construction of a sterile factory for injectable pharmaceutical products. This was an important turning point for the company, and our first step into a new region. Today, in Portugal, we have more than 900 employees and 3 factories for the production of injectable medicines.Hikma, intends to recruit a Analyst, IT Digital Workplace Services (m/f) to integrate Information Technology Department, on-site work.Main Responsibilities:

Regular and predictable onsite attendance and punctuality
Provides excellent customer service. Be visible and available to users who require technical assistance
Respond to Help Desk IT incident and service request tickets
Provides end-users with a first point of contact. Identify, triage and resolve technical problems for end-users and when required, re-direct technical problems to other appropriate Information Systems staff as necessary
Prioritizes tasks effectively to manage multiple ongoing support requests and project activities.
Image of PC's, deploy, maintain, and troubleshoot Windows desktop and laptop systems as well as related peripheral devices
Ensures all desktop hardware, software and components are properly installed and configured on each workstation
Deploy, maintain, and troubleshoot Android and iOS devices
Assist employees with computer and networking issues
Anticipates user needs and coordinates with relevant teams to implement preventive measures or enhancements
Troubleshoot application issues with software from, but not limited to, these vendors: Microsoft, Adobe, SAP, Cisco, Citrix
Initiates knowledge sharing within the team by documenting common resolutions and contributing to internal knowledge bases
Microsoft office and 365 Support
Escalates and monitor unresolved technical issues
Liaise with third-party support and PC equipment vendors as needed
Ensures timely execution of IT service requests, onboarding tasks, and lifecycle management processes
Maintain adherence to compliance regulations
Understands Hikma policies, services, and staff and adheres to all corporate policies and procedures
Research issue resolutions and create / update documentation

Profile:

A minimum 6+ years experience as IT Desktop Support
8+ years experience as IT Desktop Support preferred
Demonstrated technical knowledge of network and PC hardware, including Windows platforms
Ability to research PC issues and products as required
Experience working in a team-oriented, collaborative environment
Experience with a Microsoft Active Directory environment
Understanding of basic TCP/IP protocols and network connectivity
Computer hardware (A+ certification or equivalent experience)
Must be able to lift and handle equipment of up to 22Kg
Experience with Microsoft Office applications
Experience with Help Desk ticketing systems

We offer:

Direct contract with Hikma
Salary appropriate to the functions performed
Life insurance
Health insurance
Annual Performance Bonus
High career prospects

If you think this is a good opportunity for your professional career, join us and contribute to Better Health, within everyone's reach, every dayLocation:Sintra, Sintra, PT

Hikma Pharmaceuticals

Candidate-se