Customer Support in french (M/F/X)

Randstad

  • Braga
  • Permanente
  • Horário completo
  • Há 2 dias
Do you speak fluent french?Are you passionate about helping people?As a Customer Support Agent for a leading Automotive Group company, your role will involve providing customer assistance with different channels such as chat, voice and emails, to guarantee and improve a great relationship between the company and its users. You will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.Skillsproficient in french;english B2;
previous experience in a call center environment (preferred);
high school diploma or equivalent; higher education degree (a plus);
knowledge of technical troubleshooting methods (a bonus).ResponsibilitiesRespond to customer requests via multiple channels, updating CRM systems with relevant information.
Build strong customer relationships by handling inquiries with speed and professionalism.
Promote customer retention and loyalty by supporting successful inquiry outcomes.
Maintain professional, empathetic relationships with all customers.
Collaborate effectively with team members and management.
Provide feedback on emerging issues and identify improvement areas proactively.

Randstad