Content Moderator (French Speaker)

• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
• Identified and escalated issues through proper internal channels, adhering to company protocols
• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
• Review content in line with established service level agreements (SLAs) and quality benchmarks

• Fluency in French Language, C2 level.
• Fluency in English Language, B2 level.
• Ability to work independently, while being a team player at the same time.
• Eligible to work in EU or Portuguese residency status.
• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight.
• Able to work rotating shifts.
• Strong customer service skills with empathy, effective communication, and balanced decision-making.
• Computer and Internet literate.
• Solid understanding of e-commerce platforms and industry practices.
• Excellent communication skills.
• Able to manage high workloads and maintain performance during peak promotional periods

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

• Salary: Kindly Share with us your salary expectations.
• Office based – Lisbon, Portugal.
• Full eligibility to live & work in Portugal is a must.
• Shift Based.
• Health and Wellbeing initiatives.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

• Opportunity within a company with a solid track record of performance
• Join a market leader within Other Services
• Flexible working options

SpotOn TA