French Customer Service Agent in Lisbon

Lisboa
Permanente
Horário completo

Há 1 dia

Are you ready to live and work in one of Europe's most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you'll make a real difference every day - all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬Your JobJoin the airline industry 🌍! Help travelers across Europe, North Africa, and the Middle East with bookings, changes, and questions. Provide excellent service and create great experiences ✨.📌 What You'll Do

📞💬📧 Support customers by phone, email, and chat
❓ Answer questions about bookings, sales, and complaints
🔐 Handle sensitive cases with care and professionalism
📝 Create, change, or cancel flight reservations
🎫 Support ticket operations: issue, modify, cancel
⏱️ Share accurate info in real-time to help customers decide
😀 Deliver positive, memorable service
👂 Listen actively and give personalized solutions

What We're Looking For

✔️ Fluent in French, both written and spoken
✔️ Good English skills (B2 level)
📅 6+ months experience in customer service (required)
🧳 Experience in tourism/travel = big plus
🗣️ Great communication, empathy & teamwork
💻 Knowledge of GDS tools (Sabre, Amadeus, Galileo) = advantage
⏰ Flexibility to work in shifts

What We Offer

🚀 New and modern office.
📚 Full training to help you succeed.
🏡 Relocation support (if applicable).
🌍 We promote inter-company mobility to work at any of our sites around the world.
🏥 Private health insurance, free after six months
💶 Competitive wages (14 monthly payments per year) + bonus

LocationLisbon, Portugal

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