Junior Solutions Engineer

Lisboa
Permanente
Horário completo

Há 1 mês

We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.We're looking for a junior solutions engineer to guide new customers through the onboarding journey in our Lisbon office. In this role, you'll act as a technical bridge between customers and internal teams like sales, customer success and customer solutions. By tailoring CRM configurations to specific business needs and resolving any setup issues along the way, you'll help customers unlock the full value of Pipedrive from day one-contributing to satisfaction, retention and long-term success.If you're someone who enjoys solving technical problems, working directly with customers and making an impact from the start, we'd love to meet you!Your new adventure:

Collaborate with new customers during the onboarding phase to understand their business needs and tailor account configurations to meet specific goals
Set up and optimize customer accounts in Pipedrive, ensuring efficient workflows and usability
Act as the primary technical resource for onboarding customers, providing guidance and expertise on CRM functionalities and integrations
Resolve technical issues encountered during the onboarding process, leveraging troubleshooting skills and product knowledge
Work closely with sales, customer success and customer solutions teams to ensure smooth transitions and alignment during the onboarding phase
Provide clear, effective communication with customers to guide them through technical setups and best practices
Leverage API knowledge to assist with advanced configurations or custom solutions for customer needs
Contribute to customer satisfaction and retention by ensuring accounts are set up to maximize long-term usability and value
Identify opportunities for product improvement based on customer feedback and share insights with internal teams
Continuously enhance product expertise through training and hands-on experience to deliver the highest level of service

Does this sound like you?

At least one year of experience in a technical support or customer-facing technical role
Fluency in English
Proficiency with APIs and MySQL databases
Confidence with troubleshooting, CRM tools and technical documentation
The capability to translate customer goals into effective CRM configurations
An understanding of CRM best practices and onboarding workflows
Talent for clear, proactive communication and collaboration
A strong can-do attitude, great communication skills and openness to feedback
A focus on helping customers succeed and get value quickly
A degree in a technical or related field is a plus

Why Pipedrive?

People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other-no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
Unlock potential - Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
We've got you - Your well-being matters. Enjoy flexible hours, wellness perks and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave-because we take care of ourselves and our people
Grow with us - Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
Packed with purpose - Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.Please note that for this role we're currently unable to offer relocation assistance or visa sponsorship.#LI-Hybrid#LI-MM1We're on the lookout for a junior solutions engineer who will play a key role in helping new customers succeed with Pipedrive.If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.

Pipedrive

Candidate-se