Job DescriptionAt Zendesk, our focus is helping our customers build great relationships with their customers. Founded by three Danish entrepreneurs, Zendesk has experienced remarkable success and growth while maintaining a fun, positive, and down-to-earth culture.We are looking for a Machine Learning Engineer to join our Machine Learning team. You will be delivering AI/ML powered features for our customers at Zendesk scale.What you will be doingWork closely with ML Scientists and Senior Engineers to help bring ML-powered features into productionParticipate in discussions about technical design and contribute ideasAssist in building tools to support model experimentation and model managementCollaborate with DevOps, feature teams, platform teams, and productSupport initiatives around improving the scalability and robustness of our platformsHelp design, prototype, and refine scalable infrastructureWhat you bring to the roleRequiredProficient in at least one of Python or RubyAt least 1 year of experience in building, scaling, or operating applications, with an eagerness to develop your skills furtherFamiliarity with RESTful API, Kafka, Docker, Kubernetes, and cloud environments like AWS or GCPAbility to work through ambiguity with guidance from others, and adapt to changing prioritiesDeep respect for team collaboration and openness to learning from othersInterest in building solutions utilizing AI/MLPreferredExperience with either Airflow or MetaflowExperience with recent tooling around LLM evaluation and monitoringFamiliar with one of the machine learning libraries such as PytorchExperience with either SQL or DBTTech StackOur code is written in Python and RubyOur servers live in AWSOur local machine learning models rely on PytorchOur ML pipelines use Airflow and MetaflowOur data is stored in S3, RDS MySQL and SnowflakeOur services and models are deployed to Kubernetes using DockerHeavy usage of LLM technology from multiple providersOur services and models are deployed to Kubernetes using DockerAbout ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.#LI-AO1Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
