Dutch-speaking Team Leader
- Porto
- Permanente
- Horário completo
- Lead, support and motivate your team of customer service agents to meet performance targets and deliver top-notch service;
- Monitor and evaluate team performance, providing coaching and feedback to enhance individual and team growth;
- Handle escalated customer inquiries, ensuring swift resolution and maintaining high standards of service;
- Collaborate with other departments to improve processes, streamline workflows and enhance the overall customer experience;
- Manage team schedules and ensure adequate coverage to meet customer demand;
- Analyze performance data and create reports to drive continuous improvement;
- Promote a positive team culture through regular communication, team-building activities and recognition.
- International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
- Continuous development through our internal learning platforms and external training;
- Full-time contract with attractive salary and bonus system;
- Paid training that will introduce you to the specifics of the job;
- Employee Referral Program: Receive an additional bonus for every successful referral;
- Additional benefits such as discounts at various retail store chains;
- Modern and comfortable office and relaxing spaces to take a break.
- Native or fluent in Dutch (C1 or plus);
- Great spoken and written English skills (B2 or plus);
- Ability to work fully onsite at our vibrant Porto office for the first 6 months, with a hybrid work model option available thereafter;
- Strong communication and interpersonal skills;
- Excellent problem-solving skills and attention to detail;
- Ability to manage and motivate a team;
- Proven experience in a leadership role within a customer service environment is a plus.