Customer Service (m,f) : Social Media Tech Support : Dutch or German or French or Spanish

Personalbüro U. Herrmann

  • Porto
  • 15.000-20.000 € por ano
  • Permanente
  • Horário completo
  • Há 2 mêses
  • Aplicar facilmente
Start: 21.08. or 18.09Provide timely and high-quality support for tech products to a diverse, global user base. This scope covers the clear and operational framework that drives our support performance, ensuring agile, efficient, and high-quality customer interactions.Key Responsibilities:Handle incoming support inquiries– via email and chat – with efficiency and accuracy.Adhere to standard operating procedures (SOPs) to resolve issues and escalate complex cases as necessary.Maintain adherence to established service level agreements (SLAs) and quality standards.Participate in regular training, coaching, and performance reviews to continuously improve service quality.Profile:Dutch or German or French or Spanish C2, English B2
  • Excellent written skills.
  • Used to handle chats and tickets.
  • Preferred experience in a contact center/service program for any advertising technology company.
  • Product support experience is advantageous.
  • Familiarity with social media products and a basic understanding of digital advertising.
  • Adaptability and flexibility in a dynamic environment
  • Troubleshooting skills, with the ability to investigate and understand complex customer issues
Monday to Sunday: TBC (Initially one morning shift, in the future rotative shifts 24/7)Days off: 2 rotative daysBenefits:
  • Excellent remuneration package based on experience, skills and performance
  • Life Insurance
  • Meal allowance + Transport allowance
  • Private health insurance
  • Porto Office Park
  • Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)

Personalbüro U. Herrmann