Customer Service (m,f) Tech Support Diabetes Medical Devices : Dutch or German or French or Italian

Personalbüro U. Herrmann

  • Porto
  • 15.000-20.000 € por ano
  • Permanente
  • Horário completo
  • Há 9 dias
  • Aplicar facilmente
Start: 17.11.25Key Responsibilities:Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European marketsDeliver technical support and troubleshooting for medical diabetes devices and accessories.Assist customers with product usage through multichannel support (calls, email, chat, SMS).Manage order intake, renewals, and documentation in compliance with guidelines.Apply active listening and empathy in sensitive situations.Follow defined procedures and scripts to ensure regulatory and safety standards.Confidential information: the name of the client should not be revealed.Profile:Dutch or German or French or Italian C2, English C1
  • Ability to support more than one market simultaneously.
  • Background in healthcare or technical support is a plus.
  • Knowledge of diabetes or medical devices.
  • Strong customer service orientation with excellent communication skills.
  • Proven ability to retain and manage large amounts of information.
  • High problem solving and priority skills.
  • Detail oriented and organization skills.
  • Stress management.
  • Good temper to handle disputes and emergencies.
  • Active listening and empathy to solve client´s issues.
Benefits:
  • Excellent remuneration package based on experience, skills and performance
  • Life Insurance
  • Meal allowance + Transport allowance
  • Private health insurance
  • Porto Office Park
  • Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)

Personalbüro U. Herrmann