David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish and French speaking Customer Service Representative to join their team in Lisbon.Position: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: on-siteEmployment type: fixed term (6 months)Remuneration: Base salaryDUTIES AND RESPONSIBILITIES:
Provide customer support across multiple communication channels (phone, email, and chat).
Respond to inquiries regarding products, services, and general information, while addressing concerns or complaints.
Manage complex or sensitive cases, including escalations from external authorities or stakeholders.
Coordinate booking or reservation processes, including creation, modification, and cancellation.
Support administrative and back-office functions such as processing tickets, adjustments, and cancellations.
Deliver accurate, timely information to assist customers in making informed choices.
Strive to exceed customer expectations by creating positive and memorable service experiences.
Practice active listening to understand customer needs and offer personalized solutions.
REQUIREMENTS:
Native / fluent in Spanish (C1) and French (at least B2) both verbal and written. Fluent in English (minimum B2 level)
At least 6 months of experience in a customer service or similar role (required).
Experience in a specialized service industry (e.g., travel, hospitality, or related field) is an advantage.
Excellent communication skills with the ability to show empathy and work effectively in a team.
Familiarity with industry-specific software or booking tools is preferred.
Working schedule: Monday-Sunday 8AM-9PM, shifts, with 2 days off rotating.
OFFER:
Competitive salary with performance-based incentives.
Professional growth opportunities within the BPO industry.
