Customer Service Operations

Lisboa
Permanente
Horário completo

Há 8 dias

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow.What you will do:

Monitoring of commercial performance, ensuring the achievement of budgeted targets, which includes, among other responsibilities:

i) management of internal stakeholders (e.g., B2C Segment),ii) management of external stakeholders (e.g., Randstad and Manpower),iii) analytical monitoring of results,iv) definition and implementation of initiatives to boost performance,v) reporting of results and explanation of deviations

Preparation and follow-up of the Contact Center sales budget
Responsible for the retention team, aiming to reduce churn and consequently increase EDP C’s market share

Definition and implementation of initiatives/projects focused on:

i) improving Contact Center service levels,ii) increasing commercial performance, andiii) reducing OPEXEmployment type: Full timeWork site: Hybrid ModelWhat are we looking for:

BSc or Master in Business & Management or similar
Between 6 and 10 years of relevant experience
Experience in management or a related field
Previous experience in operations management, project management, or similar is valued
Experience in commercial/business development roles may also be an asset
Strong analytical skills for quantitative analysis in Excel, budget preparation, among others
Excellent interpersonal and stakeholder management skills (both internal and external)
Proficiency in Microsoft Office; experience with additional tools (e.g., Power BI) is a plus

Equal opportunities for allOur vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.Need more reasons to apply?As a top employer we:Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;Our efforts have resulted in several distinctions over time, highlighting the EDP group's strong positioning and its dedication and commitment to attracting and retaining the best talent:Top employer certification by Top Employers InstitutePart of the Bloomberg Gender-Equality IndexGlobal certification as a family-responsible company by Fundación MásfamíliaTop 100 Workplaces by Houston ChronicleDiscover to enhance your performance during the recruitment process and apply until 06/09/2025, if you think you are the right fit for this opportunity.

EDP

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