German speaking Customer Solution specialist

Blu Selection

  • Lisboa
  • 18.000 € por ano
  • Temporário
  • Horário completo
  • Há 5 dias
Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia's leading tech companies.Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.What's in it for you?
  • A value-driven, people-first company culture
  • A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
  • A hardworking team that knows how to have fun while getting things done
  • Freedom to share ideas and execute them with the full support of the team
  • Flexible working hours for a balanced professional and personal life
  • Numerous opportunities for personal and professional growth with internal and external training
  • A salary of 18K a year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and 1500 euro's a year for transportation, technology, health or child care, etc.
  • The ability to work hybrid
  • Temporary contract with the aim to permanent
  • Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background
Your responsibilities and impact working as a Customer Solutions Expert will be:
  • Responding to customer inquiries via live chat and phone in a friendly and efficient manner
  • Collaborating with product management and engineering teams to stay up-to-date on the latest features
  • Troubleshooting customer issues and providing suitable solutions
  • Work closely with other departments to make sure the customers issue is solved
  • Helping turn both new and existing customers into loyal users
Skills, experiences and interests you need to succeed in this role:
  • Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
  • At least one year of experience in a customer-facing role
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage several customer conversations simultaneously
  • Basic knowledge of sales processes (e.g., lead tracking, reporting)
  • Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
  • Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk

Blu Selection