We are recruiting on behalf of our client – one of the world’s leading outsourcing companies providing customer service, technical support, and content moderation services. The company operates in many European markets, including Portugal. The contract will be signed directly with the Portuguese employer..About the RoleWe are seeking Italian-speaking Customer Service Specialists to support users of a major international payment solutions provider. This is an exciting opportunity to join a multicultural team and work in a fast-paced, customer-focused environment.Location: Remote (must be based in Portugal or relocating)Start Dates: September 4th or 25thSalary: €1,000 gross base + €100 gross skill bonus (for 12 months)Meal Allowance: €7.63 net per working dayContract: 6 monthsSchedule: Rotating shifts (Mon–Sun, 08:00–19:00, occasional extension to 21:00), 2 days off/weekResponsibilities:
Respond to customer inquiries through phone, chat, email, and social media
Assist with account setup, transactions, and product-related questions
Collaborate with internal departments to ensure service quality
Contribute ideas to improve customer satisfaction and processes
What We’re Looking For:
Native-level Italian (C2) and fluent English (B2)
Previous experience in customer care or call centre environments (preferred)
Strong digital skills and ability to adapt to new tools
Problem-solving mindset and excellent communication skills
Room in a shared apartment for up to 12 months (€280/month incl. utilities, deducted from salary)
Flight reimbursement up to €400 (after completing 6 months)
Real Recruitment Solutions – we are a recruitment agency that will support you through the entire recruitment process. By applying through us, you will have the opportunity to speak with our recruiters, who will provide you with all the details about the offer, salary, and employment conditions. We will guide and support you at every stage of the process. We share a common goal – to help you find a job that you will be satisfied with.
