French Speaking Customer Advisor
- Porto
- Permanente
- Horário completo
- Providing Stellar French Support: Communicating with customers in French through email and chat, addressing their questions, and offering clear, empathetic, and effective solutions. Your strong written French will be key!
- Becoming a Platform Expert: Quickly gaining a deep understanding of the project's platform features, policies, and procedures to provide accurate and up-to-date information.
- Skillful Problem-Solving: Accurately diagnosing customer issues and guiding them through resolution steps. For more complex challenges, you'll expertly escalate them to the right internal teams for a quick solution.
- Meticulous Record-Keeping: Thoroughly documenting all customer interactions and resolutions in our system. This helps us track issues and ensure consistent service.
- Spotting Trends: Proactively identifying common feedback or issues. Your observations will help us continuously improve our services and the platform itself.
- Seamless Teamwork: Collaborating effectively with colleagues and other departments to ensure smooth support and a cohesive customer experience.
- Driving Satisfaction: Consistently striving to meet and exceed our service targets and ensure high customer satisfaction.
- Continuous Learning: Staying updated with new platform features, updates, and support processes, so you're always ready to help effectively.
- Exceptional French (C2 level): You're completely fluent in written French, crucial for chat and email support.
- Proficient English (B2 level): This is essential for internal communication, training, and working with our diverse team.
- Customer-Focused: You genuinely enjoy helping people and are deeply committed to delivering outstanding customer experiences.
- Strong Problem-Solver: You have excellent analytical skills and a keen eye for detail, helping you tackle challenges effectively.
- Adaptable & Collaborative: You're comfortable working independently but also thrive as part of a dynamic, fast-paced team.
- Highly Organized: You can efficiently manage multiple customer interactions and prioritize effectively.
- Flexible: You're open to working various shifts as needed (we'll discuss specifics during your interview).
- Experience? Great, But Not Required! While previous experience in customer service or digital support is a plus, it's not a strict prerequisite. We're eager to train motivated individuals ready to start their career!
- Legal Work Documents (Essential): You must possess valid legal documents allowing you to live and work in the European Union/Portugal.
- Competitive Salary: A rewarding compensation package that truly recognizes your skills and contributions.
- Career Growth: We're invested in your future, offering clear advancement paths and continuous training opportunities within the company.
- Comprehensive Benefits: Your well-being is a priority! Our robust package includes:
- Private Health Insurance: For your peace of mind and well-being.
- Life Insurance: Providing financial security for you and your loved ones.
- And Many More Perks: Additional benefits designed to enhance your work-life balance and overall satisfaction.
- Relocation Support (for candidates outside Porto): We want to make your move easy! Our support includes:
- Flight Tickets to Porto: We'll cover your travel expenses.
- Accommodation in Porto: Assistance with finding your initial place, making your transition seamless.
- Vibrant Work Environment: Join a diverse, multicultural, and incredibly supportive team in a modern office in the dynamic city of Porto.
- Continuous Learning: Access regular training and development programs to keep your skills sharp and current.
- Employee Discounts & Perks: Enjoy various exclusive benefits as part of our team.
- Work-Life Balance Focus: We actively promote initiatives that support a healthy equilibrium between your professional and personal life.