French Speaking Customer Advisor

• Delivering High-Quality Written Support: Engaging with customers in French through email and chat, addressing their inquiries, and providing clear, empathetic, and effective solutions. Your exceptional written communication skills will be crucial to user satisfaction.
• Becoming a Platform Expert: Quickly gaining a deep understanding of the project's platform features, policies, and operational procedures. This expertise will enable you to provide accurate, comprehensive, and up-to-date information to users.
• Skillful Troubleshooting: Precisely diagnosing customer issues and guiding them through resolution steps for common problems. For more complex or technical challenges, you'll expertly escalate them to the appropriate internal teams, ensuring no query goes unresolved.
• Meticulous Documentation: Accurately and thoroughly documenting all customer interactions, inquiries, and resolutions within our customer relationship management (CRM) system. This is vital for tracking issues, analyzing trends, and ensuring continuity of service.
• Identifying Trends and Insights: Proactively spotting recurring themes or trends in customer feedback and reported issues. By highlighting these insights, you'll directly contribute to continuous service improvement and platform enhancement.
• Seamless Collaboration: Working effectively with your team members and other internal departments to ensure smooth support handovers and a cohesive customer experience.
• Driving Satisfaction: Consistently striving to meet and exceed predefined service level agreements (SLAs) and customer satisfaction targets. Your commitment to excellence will directly impact overall service quality.
• Continuous Learning: Staying updated with new platform features, service updates, and support processes, ensuring you're always equipped to help users effectively.

• Exceptional French (C2 level): You must possess fluent French, demonstrating impeccable written communication skills for email and chat support.
• Proficient English (B2 level): This is essential for internal communication, training, and effective collaboration within our multicultural team.
• Customer-Focused: You have a genuine passion for helping people and are deeply committed to delivering outstanding customer experiences. You naturally seek to understand and meet user needs.
• Strong Problem-Solver: You possess excellent analytical abilities and a keen eye for detail, enabling you to tackle challenges effectively and find efficient solutions.
• Adaptable & Collaborative: You're comfortable working both independently and as a team player in a dynamic, fast-paced environment. Your ability to adapt to changing priorities and workloads will be highly valued.
• Highly Organized: Strong organizational skills are essential to manage multiple customer interactions simultaneously, prioritize effectively, and maintain a high level of efficiency.
• Flexibility: While we aim for consistency, some flexibility regarding shifts may be required. Specifics will be discussed thoroughly during the interview process.
• Prior Experience (Valued, But Not Required!): While previous experience in customer service, social media support, or a similar digital support role is certainly a plus, it's not a prerequisite. We are genuinely keen to welcome and train highly motivated individuals eager to learn, grow, and kickstart their career in digital customer support.
• Legal Work Documents (Mandatory): Candidates must possess valid legal documents allowing them to live and work in the European Union/Portugal.

• Competitive Salary: We offer a rewarding compensation package that truly recognizes your skills, experience, and the valuable contribution you'll make to our team.
• Career Growth Opportunities: We are deeply invested in your professional journey. We offer clear career paths, ongoing training programs, and ample opportunities for advancement within the company. Your growth is our priority.
• Comprehensive & Robust Benefits Package: Your well-being is important to us. Our extensive benefits include:

• Private Health Insurance: Ensuring you have access to top-tier medical care.
• Life Insurance: Providing financial security and peace of mind for you and your loved ones.
• And Many More Perks: Beyond core benefits, we offer a range of additional advantages designed to enhance your work-life balance, overall well-being, and job satisfaction.
• Relocation Package (for candidates outside Porto): We want to make your move as smooth as possible! Our comprehensive relocation support includes:

• Flight Tickets to Porto: We'll cover your travel expenses to your new home city.
• Accommodation in Porto: Support with finding and securing your initial accommodation, making your transition seamless.
• Vibrant & Inclusive Work Environment: You'll be joining a diverse, multicultural, and incredibly supportive team. Our modern office space, located in the dynamic city of Porto, fosters a collaborative and energetic atmosphere.
• Continuous Learning Opportunities: We believe in lifelong learning. You'll have access to regular training sessions, workshops, and development programs to continuously enhance your skills, knowledge, and expertise in digital customer support.
• Employee Discounts and Perks: Enjoy a variety of exclusive discounts and benefits as part of our team, enriching your personal and professional life.
• Commitment to Work-Life Balance: We understand the importance of a healthy balance between your professional and personal life. We actively promote initiatives and policies that support employee well-being and flexibility.

Eco Plus Solutions AB