Hebrew Customer Advisor for a Video Game Brand - Lisbon, Portugal
- Lisboa
- Permanente
- Horário completo
Are you Hebrew native or fluent with strong communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!Your future project: join our Hebrew Customer Support team.Our client is a world market leader gaming brand of home video game consoles and production company.As a customer service specialist in this project, your daily responsibilities will include:
- Respond efficiently and effectively to all customers' enquiries within given timescales
- Develop and maintain a full technical knowledge of the client's products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
- Native or Proficient level of Hebrew (C2)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm, cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure, in order to achieve deadlines and KPI's
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word, Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture