David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Advisor to join their team.Position: Customer Service AdvisorLocation: Porto, PortugalWork model: RemoteEmployment type: permanent contractRemuneration: Base salary + bonusesDUTIES AND RESPONSIBILITIES:
Customer support to German-speaking customers by phone, email, chat and social media channels
Support our merchants for all questions and inquiries about our product and service
Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
Closely work with other departments together, for example Sales and Marketing
REQUIREMENTS:
Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply and explain product and/or service expertise with clarity and solve issues in the first contact with customers
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications
high priority placed on customer service
Curious and persistent in solving issues
Organised and can keep a cool head even in stressful situations
OFFER:
Working hours: Monday to Sunday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
Days off: 2 days (rotative)/ 2 weekends per month (rotative)
A dynamic and creative team with a positive and friendly atmosphere
