Empresa:Sheraton Cascais ResortDescrição da FunçãoMission:Strives to ensure guest and employee satisfaction and achieve the operating budget.Job Summary:- Assist staff with expediting problem payments;- Follow up with guest regarding satisfaction with guest-related issues;- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;- Process all payment types such as room charges, cash, checks, debit, or credit;- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;- Process all check-outs including resolving any late and disputed charges;- Coordinate with Housekeeping to track readiness of rooms for check-in;- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;- Assist management in training, motivating, and coaching employees; serve as a role model.Requirements:- Customer service attitude;- Excellent communication and organizational skills.Education/Professional Experience:- High School Degree or Degree in hotel management is a plus;Language Skills:- Good communication skills in Portuguese and English (mandatory).ObservaçõesLisboa (Portugal)
