FCS L1 support specialists "FICO module"

Espargo, Aveiro
Permanente
Horário completo

Há 11 dias

Forvia, a sustainable mobility technology leaderWe pioneer technology for mobility experience that matter to people.Your mission, roles and responsibilitiesOur IT Division - Group Information Systems - is looking for FCS L1 support specialists "FICO module" to be based in Santa Maria da Feira (Portugal).To ensure both functional and technical first level support to end users within FCS domain worldwide and facilitate the proper escalation with complete documentation to upper support levels when incidents or requests cannot be closed.The L1 FCS Functional Support Team is the first line of functional and technical support for end users and key interface between them and the L2 FCS Regional support teams. Working in close relationship with Helpdesk and FCS L2 Regional teams to improve the time to resolution.The main missions are:

Performs FCS 1st level end-user support.
Actively contributes to improve the quality and efficiency of the SAP support chain.
Contributes to continuous improvement and promotes better usage of FCS standards.
Contributes to improving the FCS Support Chain collaboration actively with FCS L2 and L3 Support teams.
Identify lack of knowledge areas and inform users about FCS training catalogs and documentation.

Your profile and competencies to succeedSkills and Knowhow:

Knowledge in ERP basic functions of sales, finance and controlling.
1+ year overall experience in SAP.
Basic business knowledge in automotive industry processes like EDI and customer flows.
Effective communication and expression skills in an international environment. Written and oral.
Team-oriented, collaborative environment.
Problem solving skills, with the ability to describe and document clearly the issue.
Strong customer focus.
International mindset
English Fluent.

What we can do for you

At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join usFORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.

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