German Speaking Customer Service Agent in Porto

BluSelection

Porto
19.000-20.000 € por ano
Permanente
Horário completo

Há 2 dias

Porto is calling! We are looking for Customer Service Representatives to join a dynamic and rapidly growing team in Porto. In this role, you will ensure qualitative and fast customer service via email, chat and phone to represent a famous brand.Your responsibilities as a Customer Service Representative will include:Handle incoming and outgoing calls with professionalism and empathy.Provide accurate information about products, services, and company policies.Resolve customer issues, process orders, and manage requests effectively.Maintain detailed records of customer interactions in the CRM system.Follow scripts and guidelines to ensure consistency and quality service.Meet performance metrics such as call resolution time and customer satisfaction.Stay updated on product knowledge and company policies.Ensure customer satisfaction by managing expectations and following up when needed.Skills, qualifications, and interests needed for success in this role:native level in German + advanced English skillsStrong critical thinking abilitiesInterest in social mediaA reliable and proactive approach to tasksPrevious experience in customer service or content moderation is desirable but not requiredCommitment to providing high-quality, accurate informationWillingness to work and live in Porto, PortugalWhat's in it for you?Full-time 6-month contract with 40 hours per weekRotative shifts (depending on the project)Competitive salary package: €950 gross/month (14 times per year) + €450 gross/month (12 times per year) + €7. 63/day meal allowance + performance bonus + private health insuranceIf you live outside Portugal: reimbursement of the first flight ticket (up to €400) after 180 days + hotel stay for 28 daysIf you live within Portugal: travel reimbursement (up to €150) after 90 days + hotel stay for 15 daysFully paid training, professional development, and career progressionWork in an international environment with a multinational company based in LisbonAn interesting work environment in a modern center with an international teaAbout the company:
Founded in 2000 by two French entrepreneurs, the company has grown into an international leader in customer experience with over 50,000 employees worldwide. In its international center in Lisbon, the company handles customer experiences for some of the world's most advanced brands.Living in Porto: What to ExpectBreathtaking cityscape along the Douro RiverCharming houses adorned with vibrant paints, tiles, and historyDelicious Portuguese cuisine and the famous Port wineHarry Potter fans in cloaks near Lello BookshopFriendly locals, positive vibes, and a lively urban lifestyleA large English-speaking community and international ambienceIs this project not the best fit for you? Feel free to check our other opportunities for , or send us your CV to be considered for other projects or future opportunities.

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