REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL
- Braga
- 1.030 € por més
- Permanente
- Horário completo
️ Start Date: 15/05
️ Languages Required: Fluent German (spoken & written), good English for internal communication
Contract: Full-time
Salary Package:1,030/month, paid 14 times per year10/month performance bonus (120/year)30/month complexity bonusWorking Hours:Monday to Friday: 07:00 20:00 (rotational shifts)Saturday: 08:00 16:00Sunday: 08:00 17:00Days Off: 2 rotational days off per weekAbout the RoleJoin a leading international rent-a-car company as a Remote Customer Service Representative, assisting German-speaking clients. Youll help with bookings, inquiries, and customer concerns all while working from home in Portugal.Your ResponsibilitiesHandle customer interactions via phone, email, and chatAssist with car reservations, changes, and issuesProvide policy information and solutions in a professional mannerFollow internal procedures and escalate when necessaryDeliver excellent customer satisfaction and meet quality KPIsYour ProfileFluent in German (spoken and written) requiredGood level of English for training and internal useExperience in customer service is an assetStrong communication and problem-solving skillsComfortable working rotating shifts, including weekendsHome office setup with stable internet connectionWhat We Offer1,030/month base salary (×14 months)30/month complexity bonus10/month performance bonus100% remote work within PortugalPaid training and onboardingInternational, supportive work environmentCareer development opportunities in a recognized travel brandInterested? Lets get started!
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Start your journey with us on 15th May!you get a performance bonus and complexity bonus