Dutch-Speaking Customer Service Agent

Lisboa
Permanente
Horário completo

Há 7 dias

Description:Dutch-Speaking Customer Service Agent
Remote from anywhere in PortugalCompensation (choose your option):

Option 1: €1,100 gross/month + free accommodation (private room in a shared apartment/house in the Lisbon area, utilities included).
Option 2: €1,359 gross/month (without accommodation, allowances included).

About the RoleJoin the customer support team of one of the largest e-commerce platforms in the Netherlands, a market leader in books, entertainment, electronics, and more. With over 6 million products available online, this company serves millions of customers with everything from Dutch and international books to the latest gadgets, games, and digital products.As a Customer Service Agent, you’ll be the first point of contact, making sure every customer enjoys a smooth, professional, and friendly experience.What You’ll Do

Answer customer questions and resolve issues via phone and email.
Troubleshoot problems related to orders, deliveries, payments, and returns.
Support external sellers who use the platform.
Provide information about digital products.
Escalate and reroute complex cases to the right department.

What We’re Looking For

Native/fluent Dutch speaker with good English skills.
Strong communication and problem-solving skills.
Customer-focused, empathetic, and solution-driven.
Comfortable using digital tools and handling different types of queries.

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