Local IT Specialist

• Provide first-level support for IT incidents and user requests, leveraging corporate tools and systems;
• Escalate issues appropriately to Level 2 or Level 3 support teams when necessary;
• Perform routine server monitoring, daily meeting rooms checklist, disk space management, and operating system patching;
• Diagnose and resolve basic hardware issues, including replacement of components;
• Support users on Microsoft Office and general PC issues, escalated through the internal service desk system;
• Collaborate with other IT team members globally to deliver effective solutions;
• Keep IT management informed of local activities, changes, and system status;
• Create and manage incident and service request tickets using internal service desk system;
• Perform desktop/laptop setup, configuration, and deployment for GBS employees;
• Troubleshoot and resolve basic network connectivity issues in coordination with global infrastructure teams;
• Monitor system backups and ensure they are functioning correctly;
• Support the implementation of corporate IT projects within the GBS scope;
• Identify and implement continuous improvements in local IT services and tools;
• Coordinate user training and documentation when necessary, ensuring user ownership of systems;
• Provide 1st and 2nd level functional and technical support for key corporate applications (e.g., ERP, collaboration tools, corporate portals);
• Ensure compliance with IT standards and policies, including hardware, software, security, licensing, and inventory management;

• Associate degree in Information Technology, equivalent certifications, or 3+ years of experience in a similar IT support role;
• Experience: Good understanding of incident management and escalation processes;
• Familiarity with Microsoft Operating Systems (Windows 10, Windows Server 2012/2016);
• Experience with Microsoft Office 2016 and Office 365;
• Knowledge of PC hardware, peripherals, and basic server components;
• Basic networking troubleshooting skills;
• Strong attention to detail and ability to follow IT procedures;
• Excellent communication and interpersonal skills for working in a multicultural, corporate environment;
• Customer service mindset and proactive problem-solving approach;
• Experience working in shared service or corporate environments is a plus.

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

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