We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.Location: Remote (Portugal)Language: German (C2) + English: B2Type: Customer Service / Automotive IndustryContract Duration: 6 monthsWorking Hours: Monday to Sunday – 24/7 (Rotational Shifts), 2 rotating days offAbout the Role: As a Customer Support Agent, you will assist customers via chat, phone, and email. Your focus will be on maintaining and improving customer relationships while ensuring performance targets are met. You will contribute to operational excellence and enhance the overall customer experience.Responsibilities:
Respond to customer inquiries across multiple channels and update CRM systems.
Build strong relationships with customers through professional and timely responses.
Support customer retention and loyalty by achieving successful outcomes.
Maintain professional and empathetic interactions with all customers.
Collaborate effectively with team members and management.
Identify emerging issues and propose improvements proactively.
Compensation:
Base salary: €1100 gross/month
Performance bonus: €80 gross/month
Requirements:
German: C2
English: B2
If you are passionate about helping people and delivering exceptional customer service, we would like to hear from you.Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
