Spanish Learning Specialist - Porto, Portugal

• Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Modifies and presents training programs for representatives/agents.
• Tracks and analyzes training programs by examining agent performance.
• Recommends changes to training programs.
• Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
• Participates in identifying program needs, obtaining technical data and scheduling programs.
• Maintains training records.
• Tracks and analyzes training programs by examining agent performance.
• Recommends changes to training programs.

• Native or proficient level of Spanish (mandatory)
• Advanced level of English (at least C1) both verbal and written
• Strong facilitation, problem-solving, research and decision-making skills.
• Solid understanding and use of computer basics (Internet, e-mail, MS Office).
• Organizational and time management skills.
• Ability to manage challenging trainees and customers while remaining in control.
• Good judgment and ability to express thoughts clearly and simply.
• Ability to work a flexible schedule.
• Ability in designing, developing and delivering training material
• Ability to carrying out Training Needs Analysis
• Strong presentation skills
• Visual design skills and ability to storyboard
• Proficient level of Power Point, Excel
• Critical thinking skills
• Ability to learn fast on a job
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal
• Availability to work Hybrid model from our Porto site
• Availability to work from 9AM to 6PM Monday - Friday

• College degree in Education, HR or directly related field (preferable)
• Experience as Trainer/Learning Specialist in BPO
• At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.

• Availability to travel
• Out-of-hours support

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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