Customer Service & Content Reviewer for French Speakers
- Lisboa
- Permanente
- Horário completo
Language Requirements: Fluent French + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidatesLooking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.What You'll Be DoingReview, classify, and moderate online content to ensure it meets community guidelinesRespond to user queries regarding platform usage, policies, and account-related issuesProvide accurate and timely support via chat, email, or phoneIdentify and escalate potential risks, sensitive cases, or policy violationsEnsure a safe and respectful online environment by enforcing platform rulesCollaborate with internal teams to share user insights and improve support proceduresWhat We're Looking ForFluent French and English at B2 level or higherStrong attention to detail and analytical mindsetResilient and comfortable reviewing sensitive or challenging contentEmpathetic communicator with a solution-oriented approachPrevious experience in customer support or moderation is a plus, not mandatoryMust have EU citizenship or valid work permit for PortugalWhat You'll GetFull training program (2 to 4 weeks depending on the project)12-month renewable contract; permanent after 2 yearsMonthly performance bonus (up to EUR 300 or EUR 900 quarterly)Meal allowance paid via card (tax-free)Private health and dental insurance from day one22 vacation days per year plus Portuguese public holidaysChristmas and holiday bonuses paid monthlyReady to make a real impact in digital safety and customer experience?
Apply today and join us in Lisbon!