Customer support agent - Dutch market (Porto)

• Responding quickly and effectively to customer queries across multiple channels.
• Troubleshooting issues and providing accurate and effective solutions to user concerns.
• Educating customers on how to maximize their experience with our customers' mobility services.
• Identifying trends in customer feedback to improve overall service quality and user satisfaction.
• Collaborating with cross-functional teams to improve service delivery and product usability.

• Native or fluent Dutch speaker (C1+ level).
• Intermediate proficiency in written and spoken English (B2+).
• Previous experience in customer support will be considered an asset.
• Active listening and strong interpersonal skills to build relationships with customers.

• We foster an international and inclusive environment that makes you feel supported and welcomed from day one. We are committed to your growth and success.
• Cutting-edge technology - Stay at the forefront of technology by working with the latest products and technical innovations.
• Career growth - We offer robust professional development programs, mentorship, and growth opportunities within our diverse Customer Experience team. This is your opportunity to grow and develop in a fast-paced and dynamic industry.
• Make a real impact - Improve users' lives directly by solving their technical challenges and guiding them to maximize the value of their devices. Your role is critical in ensuring our users get the most out of technology, making a real difference to their lives.

Gi Group