Customer Service Representative with Italian

Lisboa
Permanente
Horário completo

Há 15 dias

We're partnering with a leading Outsourcing/BPO consultancy supporting a global travel & tourism brand. This is an excellent opportunity for Italian speakers to deliver exceptional service while enjoying the vibrant lifestyle of Lisbon. 🌍✈️📍 Location: Lisbon, Portugal (On-site)
🕒 Employment Type: 1-year contract
🏢 Industry: Outsourcing / BPO - Travel & Tourism
🗣 Languages: Italian (C2) + English (B2)
💰 Compensation: Base salary + incentives✨ Your role will include:📞 Handling customer interactions via phone, email, chat & social media
ℹ️ Providing accurate information and support on products & services
🛠 Assisting with technical inquiries and troubleshooting issues
📝 Documenting cases and updating systems accurately
📈 Managing a personal queue of service tickets and prioritizing tasks
🤝 Collaborating with teams to ensure proper case closure and service quality✅ What you'll need:
🇮🇹 Native/fluent Italian (C2) & strong English (B2)
🎧 Previous customer service experience
💬 Excellent verbal and written communication skills
🛠 Basic troubleshooting abilities & eagerness to learn new tools
📚 Strong organizational and multitasking skills
🤝 Team-oriented mindset with adaptability in a fast-paced environment💎 What's on offer:
🌍 Work with a global travel & tourism leader
💰 Competitive salary + performance incentives
📈 Career growth within the BPO industry
🤝 Collaborative, international work environment
✈️ Exclusive travel perks and discounts
✨ And much more!#LisbonJobs #CustomerService #BPOCareers #ItalianJobs #PortugalHiring #TravelAndTourism

Wibit Consulting & Services

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