Customer Relations Executive
- Lisboa
- Permanente
- Horário completo
● Prepared to go the extra mile to exceed customer expectations and experience
● Desire to deliver best in class service, to support our industry-leading offering
● Strong written and verbal communication skills
● Strives in high pressure/pace environment
● Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
● Managing workload around tight time constraints
● Confidence in liaising and mediating between multiple internal departments to find solutions
● Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
● Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for a different type of clients
● Resolve client issues as they arise
● Ability to multitask/prioritise - working around the daily deadlineCommercial awareness:● Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
● Head for numbers - confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implicationsEye for detail:● Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
● Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)Drive to solve problems:● Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally - take ownership of client issues/ queries and see through to end
● Interest in currency markets helpful
● Experience with Microsoft suite (particularly excel)Role:● You will be looking after a portfolio of 300 clients who will be trading online through our EBO platform
● You will have an understanding of clients business activities and FX needs
● You will make sure clients have Ebury as their main platform for trading and making payments internationallyThe ideal candidate will have the following:● Languages - Portuguese Fluency and English at a professional level
● Sales skills / experience is a PLUS
● Knowledge of FX
● Knowledge of Ebury's products
● Being able to adapt in a constant evolving and challenging environmentWhat we can offer you:● A career with Ebury, which is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi
● A clear path for progression, mapped out by your individual goals and personal objectives
● The tools to develop and master your client relationship skills with the view to you becoming the primary Servicing Executive on a number of accounts
● The opportunity to service and develop your own book of clients
● A support structure that will drive you to succeed in your next goal#LI-HB1#LI-ONSITEAbout UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.Please submit your application on the careers website directly, uploading your CV / resume in English.