German Customer Support Specialist in Lisbon

Lisboa
Permanente
Horário completo

Há 11 dias
Aplicar facilmente

Kickstart Your Career in Customer Support!Are you motivated by helping others and solving problems with empathy and efficiency? Join our team as a Customer Support Specialist and become the go-to person for assisting customers while gaining valuable professional experience in a collaborative environment.Role Overview:As a Customer Support Specialist, you’ll interact with customers through digital channels to provide clear solutions and ensure a smooth, positive experience. You’ll play a key role in building customer trust by addressing inquiries, resolving issues, and guiding users through processes with care and professionalism.Key Responsibilities:

Respond to customer questions and requests via chat, email, or other digital platforms

Assist with account management, service inquiries, and troubleshootingProvide accurate information about products, services, or proceduresEscalate complex issues to the appropriate teams when neededKeep detailed and organized records of customer interactionsCollaborate with colleagues to streamline support processes and share best practicesConsistently meet service quality and response time goalsStay informed about company updates, policies, and tools to provide effective assistanceRequirements:

Fluent in German (C2 level)
Fluent in English (B2 level)
EU Citizenship or Portuguese Residency Card
0-1 year experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:

Competitive Salary: Get rewarded for your expertise with a competitive compensation package.
Language Bonus: Receive additional compensation for your German language proficiency.
Meal Allowance: Enjoy a meal allowance during work hours.
Health and Life Insurance: Comprehensive coverage for your peace of mind.
Onsite Work Environment: Be part of a supportive and communicative team.
Relocation Package: Support to ensure a smooth relocation experience.

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch!

Cross Border Talents