We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.
Work in Lisbon, Portugal
Easy online recruitment process (phone call and video interview),
Work schedule: Monday to Sunday – 24/7 (Rotative shifts including night shifts)
Days Off - 2 rotative days
Experience Needed: At least 1 year of experience in Customer Service with strong orientation to the customer service
About the project:You will be providing services for a leading payment solutions provider,with the largest business technology platform serving all kinds of businesses. Our client's operating system allows business owners to sell anywhere, work more efficiently, manage inventory, communicate with customers, book appointments, course meals, order online, and so much more.Your tasks:
As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
You will deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas
What you need:
Fluency in Catalan (must be at least C2),
Fluent in English (at least C1),
Ability to communicate clearly and effectively.
At least 1 year of experience in Customer Service with strong orientation to the customer service
What you will gain:
What you will gain:
Standard salary of:*870 € (gross*) x 14
Performance bonus (gross): 80€ x 11
Meal allowance: 7,23€ per workday (paid in meal card)
Transport allowance: 20€ per month
Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
For relocating candidates:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class,
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip).
Note: EU citizenship or full working rights in Portugal are required!!Are you ready to embark on a new journey in your career?Apply today!Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
