Lead Business Process Analyst

Portugal
Permanente
Horário completo

Há 1 mês

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.About the OpportunitySalsify's vision is to help Brands win on the Digital Shelf-a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify enables customers to unify the right people, process, and technology to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. This involves centralizing all product content, connecting the right product experience to the right channel, and automating processes for maximum efficiency.About Product at SalsifyAt Salsify, our Product team fosters an environment of growth, curiosity, collaboration, and deep empathy for our users and each other. We work to make informed decisions that allow Salsify to continue to be the leader in the PIM/PXM category by helping our customers win on the digital shelf.About the RoleAs a Lead Business Process Analyst within the Ecosystem group, you'll play a critical role in guiding and developing our Business Process Analyst function, particularly for initiatives focused on product data exchange between brands and retailers. You will directly manage and mentor a team of Business Process Analysts, fostering their growth, overseeing their project contributions, and ensuring alignment with strategic objectives across multiple initiatives.You will leverage your deep expertise to set standards, optimize processes, and drive high-quality execution across key initiatives. This role requires a blend of hands-on analytical work, strategic thinking, and strong people leadership in a fast-paced, collaborative environment.Key Responsibilities

Team Leadership & Mentorship:

Directly manage, mentor, and develop a team of Business Process Analysts, providing guidance on project tasks, problem-solving, and career growth.
Oversee their contributions to strategic Salsify initiatives which includes analyzing Voice of Customer entries, performing customer discovery, defining high-level requirements, and managing early access programs with Salsify customers.
Ensure the BPA team develops strong working knowledge of relevant platform areas and effectively shares that knowledge across broader teams, reducing inbound technical questions and driving documentation updates.
Conduct performance reviews, provide constructive feedback, and support individual development plans for team members.
Strategic Resource Deployment & Cross-Training:

Partner closely with Product Managers to understand their team's priorities, upcoming initiatives, and specific project needs.
Strategically deploy BPAs to align with product roadmap priorities and ensure optimal team capacity utilization across different domains and projects.
Implement and manage cross-training programs to ensure BPAs develop broad expertise across various product areas and domains, enhancing team flexibility and resilience.
Strategic Process Optimization:

Design, recommend, and drive the implementation of significant process improvements, ensuring alignment with overall business goals and leveraging available toolsets.
Supervise and ensure the ongoing health and optimization of owned processes throughout their lifecycle.
Cross-Functional Collaboration & Advocacy:

Build and maintain strong, effective working relationships with Product Managers, Engineering teams, and other cross-functional partners.
Act as a key advocate for identified business needs and process adjustments, expertly navigating complex environments with strong opinions and deep expertise.
Facilitate proactive and clear communication with your team, managers, and stakeholders, addressing lack of alignment and driving resolutions.

You'll Enjoy This Role If You Have:

5+ years of experience as a Business Analyst, Business Process Analyst, or similar role, with at least 2 years in a lead or supervisory capacity directly managing others, preferably within SaaS applications.
Proven experience managing, mentoring, and developing multiple junior or mid-level analysts.
Exceptional ability to build strong cross-functional relationships and influence within a dynamic organization, effectively guiding collaboration across teams.
Advanced analytical and problem-solving skills, with a track record of translating complex business challenges into actionable, scalable solutions.
Meticulous attention to detail and comfort with tackling and troubleshooting technical challenges, including navigating complex data formats and reporting.
Superior organizational and coordination skills, with the ability to prioritize and multi-task effectively across multiple concurrent initiatives and manage team workloads.
Outstanding verbal and written communication skills (English language proficiency is required), with the ability to proactively share knowledge, present complex information clearly, and provide effective coaching.
A commitment to defining success metrics and using context to inform prioritization, escalation management, and cross-functional communication.
Experience with Agile development methodologies is a plus.

At Salsify, we maintain 3 core principles as part of our Compensation Philosophy:

We pay market rates, which are competitive and equitable
We pay based on performance and proficiency, not tenure
We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.National Pay Range€44.200—€52.000 EURSalsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person's achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!A member of Talent ' ' will be reaching out about next steps if we would like to move forward.Salsify's mission is to empower brand manufacturers to win on the digital shelf.Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify's growth and earned the company numerous top workplace awards.We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!As part of the hiring process, we may be conducting reference checks with your provided contacts.Please see our for information on the personal data we process in connection with your application.An Inclusive Place To WorkSalsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.AccommodationsSalsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact .

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