We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be singing the contract directly with the Portuguese employer.
Fast and easy recruitment process
The training will be fully paid
We are looking for passionate Customer Support Specialists to join our international hospitality team in Portugal! In this role, you will be the first point of contact for guests, assisting with hotel reservations and ensuring every interaction is smooth, professional, and guest-oriented. Your mission is to deliver exceptional service while converting inquiries into bookings.What you’ll do:
Handle inbound calls in Italian, assisting guests with reservations and hotel inquiries
Provide detailed information on prices, room types, services, payments, and loyalty programs
Match guest needs with the right hotel offers, ensuring a personalized booking experience
Convert calls into confirmed reservations using proactive sales and hospitality techniques
Guarantee a seamless guest journey and build long-term loyalty
To succeed in this role, you will need:
Fluency in Italian language (must be at least C2)
Communicative level of English language (at least B2)
Previous experience in hospitality, sales, or reservations is highly valued
You live in Lisbon or you are ready to relocate
Ability to communicate clearly and effectively
What you will gain:
Base salary: 1380€ gross per month
Base salary with accommodation (room in shared apartment with bills included): 1050€ - only if you are currently living at least 100km away from Lisbon
You will also receive payment for completing the training
Benefits and employment
The first contract for 12 months, It is possible to sign a permanent one after 2 years (or renewing the previous one)
Public and Private health insurance provided by the employer
IF YOU ARE MOVING FROM ABROAD:
Airport pick-up and administrative assistance with your registration in Portugal;
Refund of the flight expenses after 9 months after the 1st day of hiring;
Fully paid Accommodation in the city;
Integration activities: Portuguese lessons, sports and other opportunities for integration
Note: EU citizenship or full working rights are required!!Are you ready to embark on a new journey in your career?Apply today by submitting your CV in English, including your full name, contact information, and email address.Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
