Customer Support Specialist with German
- Lisboa
- Permanente
- Horário completo
Employment: Full-time, Monday–Friday, 07:30–17:00Role OverviewWe’re excited to offer a fantastic career opportunity for a German + English Speaking Customer Support Specialist in Lisbon with a world-leading global employer known for its award-winning workplace culture and focus on professional development. In this role, you’ll support professionals in insurance and risk management, assisting policyholders with queries related to health insurance benefits, reimbursements, and policy details. Your work will ensure exceptional service delivery and accurate record-keeping, making a real difference to our customers.Key Responsibilities
- Handle incoming inquiries from policyholders via phone and email in German and English.
- Provide accurate and timely support regarding insurance benefits, reimbursements, and policies.
- Maintain detailed and up-to-date records in line with company processes.
- Escalate complex issues when needed to ensure efficient resolution.
- Identify opportunities to improve processes and enhance the customer experience.
- Fluent in German and English (written and spoken).
- Strong interpersonal, communication, and problem-solving skills.
- Previous experience in customer service, insurance, or advisory roles is a plus.
- Comfortable managing multiple queries simultaneously and prioritising effectively.
- Meal allowance and holiday bonuses.
- Medical and dental coverage after initial employment period.
- Relocation support, including assistance with flights, accommodation, and local paperwork.
- Fully paid training and a Portuguese unfixed-term contract.
- Opportunity to grow within a global leader in customer experience management while living in vibrant Lisbon.