German-Speaking Customer Support Consultant

Worldwiders Global Recruitment

Lisboa
Permanente
Horário completo

Há 11 horas

Empresa:Worldwiders Global RecruitmentDescrição da FunçãoAbout our clientA fast-growing global technology company provides an all-in-one hotel management platform designed to simplify and enhance hotel operations. Founded in 2017, they have built a diverse team of over 100 professionals across 5 international offices, serving more than 2,000 clients across Europe, the USA, and Africa.Role OverviewCustomer Support is at the heart of their business-helping hoteliers deliver great guest experiences by resolving queries with professionalism, empathy, and efficiency. The role requires quickly understanding and troubleshooting issues while maintaining a warm, patient approach that builds trust and customer loyalty.The successful candidate will join a global support team, with a focus on providing exceptional service to German-speaking clients.Key Responsibilities:Customer Support

Provide professional, personalised responses to hotelier queries via email, phone, and online discussion forums.
Deliver world-class customer experiences by actively listening, responding promptly, and anticipating future needs.
Escalate queries to internal teams through established processes and follow up to ensure resolution.
Meet daily and weekly engagement targets for customer satisfaction and retention.

Retention & Service Recovery

Collaborate with the Implementation Team to ensure a smooth handover of new client accounts to support.
Engage with dissatisfied clients empathetically, aiming to resolve concerns and turn them into promoters.
Identify and address signals that a client may be considering leaving, working with internal teams to prioritise their needs.

Key Skills (Required)

Fluency in German and English
2+ years' experience in a service-oriented, technical, or customer support role
Technical proficiency in navigating various software systems (training provided)

Beneficial Skills

Hotel front desk/reservations or hospitality industry experience

Success Factors

Strong problem-solving mindset
Customer-focused approach
Active listening skills
Empathy
Resilience

Perks & Benefits

Free Food Fridays
Mac-based working environment
Incentive-based commission
Formal training budget
Annual hotel experience.

About UsWorldwiders is a global B2B-oriented recruitment company that specializes in executive search andspecialist recruitment worldwide. Since our journey began in 2016, we have become the go-to partner for tailor-made recruitment solutions, connecting top talent with prestigious opportunities across the globe.With a proven track record of over 5000 successful placements and 400+ satisfied partners in 40+countries, our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.ObservaçõesLisboa (Portugal)

Expresso Emprego

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