Customer Support - Italian - Lisbon

Lisboa
Permanente
Horário completo

Há 15 dias

Position: Customer SupportLocation: Lisbon, PortugalEmployment type: Full-time (6 month contract) with possibility of extension / permanent contractDUTIES AND RESPONSIBILITIES:

Managed both incoming and outgoing customer calls
Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
Reviewed reported cases within established turnaround times and quality standards
Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations

BENEFITS:

Working schedule: Monday - Sunday, 24/7 rotating shifts
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more

Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

JUJUR

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