Italian Speaking Customer Support to Lisbon, Portugal

Lisboa
Permanente
Horário completo

Há 2 dias

Description:Discover the impact of a career that transformsAre you ready for your next opportunity? Our client is a global leader in technology and services, driving the success of future-focused brands. They assist renowned brands—the ones you rely on every day—by enhancing their operations with innovative technology and integrated solutions across over 70 countries. They’ve been consistently honored with accolades like "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”If you're seeking growth and inspiration, as a Customer Service Representative in Lisbon, Portugal (On-Site), you'll play a key role in meeting performance targets across all operations while ensuring client expectations for operational excellence are met. This includes striving for high standards in quality, efficiency, and enhancing the customer experience.Opportunities for career and personal growthOur client offers comprehensive training, cutting-edge technologies, and ongoing support to help you thrive. With a strong emphasis on internal development, about 80% of their managers and leaders have been promoted from within. That’s why they provide a variety of FREE Learning and Leadership Development programs, all designed to help you achieve the career you’ve always dreamed of.As a Customer Service Representative, your responsibilities will include:

Assisting customers by offering expert advice and information about Masterpiece Policy for Homeowners’ products and services through incoming calls or emails.
Evaluating requests, making informed decisions, and processing them accordingly.
Using your problem-solving skills to analyze information and address issues.
Contributing to ongoing efforts to enhance customer satisfaction.

Requirements:Your qualificationsOur client is an ideal fit for you if you:

Are highly proficient in Italian (both written and spoken) and fluent in English (B2 level).
Possess strong writing and communication skills, with a natural sense of empathy and teamwork.
Enjoy identifying customer needs and providing quick solutions.
Are proactive, goal-oriented, self-motivated, and a strong collaborator.
Previous experience in customer service is a bonus.

Offer:What’s in it for youIn this position, our client offers a range of benefits to help support your individual lifestyle:

Full-time position with permanent contracts (negotiable based on experience and company needs).
Competitive salary and performance-based bonuses.
Prime location in central Lisbon, Portugal.
Comprehensive paid training on both the company and the specific project you'll be working on.
Opportunities for career growth, specialized courses, and language classes.

Eligibility to workAs per Portuguese law, only applicants legally authorized to work in Portugal will be considered for this role.Why work in Lisbon?Lisbon, the lively capital of Portugal, has a population of around 600,000 in the city center and about 2.8 million in the greater metropolitan area. Situated by the Atlantic Ocean, the city boasts excellent shopping, incredible food, a vibrant nightlife, and a rich cultural heritage. With its warm climate for most of the year, Lisbon is a popular destination for Europeans and has a growing expat community.

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