Polish Speaking Operations Customer Expert / T3 Developer Support Agent

Recruitment Direct

  • Lisboa
  • 16.000 € por ano
  • Permanente
  • Horário completo
  • Há 1 mês
  • Aplicar facilmente
Polish Speaking Operations Customer Expert / T3 Developer Support Agent
Location: Lisbon (Oeiras), Portugal
Compensation: €1,050/month + free accommodation (or €1,306/month without housing)Role Summary:
Join the Application Developer Support team of a leading tech company, where you will deliver advanced technical and policy-related assistance to developers via email and chat. You will handle escalations, interpret and communicate complex platform issues, and ensure developers receive clear, policy-compliant resolutions—always with a focus on empathy and technical precision.Key Responsibilities:
  • Handle developer escalations and appeals regarding app policy enforcement.
  • Translate technical and policy content into clear, actionable communication.
  • Investigate and resolve issues involving APIs, APKs, Bootloader, NFC, Doze mode, and related mobile technologies.
  • Proofread and maintain developer-facing documentation to high editorial standards.
  • Collaborate with internal teams to address and resolve complex developer concerns.
  • Stay current with platform policies, tools, and certification requirements.
Qualifications:
  • 1–2 years in technical support or developer relations.
  • BA/BS degree or equivalent practical experience.
  • Strong analytical, communication, and troubleshooting skills.
  • Familiarity with Google developer platforms and app policy ecosystems.
  • Proficiency in written and spoken English and Polish.
Preferred Soft Skills:
  • Team-oriented with excellent collaboration abilities.
  • Strong organizational and multitasking capabilities.
  • Empathetic communicator focused on user satisfaction.

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