Food Service Delivery (FSD) Improvement & Execution Manager

Makro

  • Carnaxide, Lisboa
  • Permanente
  • Horário completo
  • Há 1 dia
  • Aplicar facilmente
Descrição da empresaMAKRO is the Portuguese subsidiary of the METRO Group, a leader in the large-scale distribution market. We are present in 25 countries and our purpose is to live the passion for Portuguese gastronomy, bringing its diversity to the world.We are a global company that operates locally. Our products and services set the standards for the future: customer focus, technological innovation and sustainable business models. We are the HoReCa channel's partner of excellence.Diversity and Inclusion are essential values at METRO and are integral to our success. By promoting a culture of respect, fairness and equal opportunities, we create a work environment where all our employees can feel valued and respected.That's why at makro you have "m formas de acrescentar valor". It is with this motto that we celebrate who we are, how we work and the power of our "m", which represents the best there is in our team and the positive impact that, every day, we create together.Descrição do empregoMISSIONEnsure the efficient and effective delivery of service levels by optimizing planning and execution processes.
This role is crucial in maintaining high levels of customer satisfaction, operational excellence, and continuous improvement in delivery service. Responsible for aligning resources, schedules, and service operations to meet and exceed service level agreements and business objectives and generate higher productivity, more efficient processes.
At the same time it should analyse strategic improvement of FSD and guarantee the implementation of processes in all service providers.
Standardisation of the FSD operation and compliance with defined standards, acting as support partner to improve service levels, sales and operating costs .RESPONSIBILITIESOPERATIONAL EFFICIENCY & SERVICE LEVEL
  • Implement projects that are adaptable to FSD area under the MFC blueprint, such as Stock Location Management, with the commitment to involve all relevant departments to achieve the best results of implementation and continous improvement in usage rates;
  • Monitor and manage the daily execution operations, ensuring timely and delivery quality service.
  • Use data and analytics to track performance metrics, identify areas for improvement, and implement corrective actions;
  • Analyze management indicators related to service levels, transportation costs, P&L, and FSD;
  • Optimization and dedicated efforts towards enhancing productivity in FSD operations, achieved through the definition and continuous improvement of processes;
  • Implement corrective measures regarding areas of improvement and tackle problems, through data and fact-based decision-making;
  • Act as a substitute FSD operation of the Store, in the absence of its leadership, until it is guaranteed that the position is filled.
CUSTOMER & GROWTH OBSESSION
  • Follow-up on complaints from Sales Force teams and customers, involving detailed analysis and the implementation of corrective measures for effective problem resolution;
  • Participate and promote alignment between Delivery Managers, Stores and Sales Force in the local Triangle meetings;
  • Prepare and present regular reports on field service performance, highlighting key achievements and areas for improvement;
  • Analyze data to gain insights into service trends, customer feedback, and operational efficiency;
  • Coordinate with supply chain, logistics, and other relevant departments to ensure seamless service delivery.
PEOPLE MANAGEMENT
  • Colaborate with each Delivery Manager in the development and succession of each team;
  • Allocate and manage resources effectively, ensuring the right personnel and equipment are available to meet service demands;
  • Oversee the recruitment, training, and development of field service staff to maintain a high-performing team;
  • Conduct performance evaluations and provide feedback, coaching, and support to ensure Delivery Manahers and Team Managers achieve their full potential.
QualificaçõesQUALIFICATIONS
  • Bachelor's degree in Logistics & Distribuition, Management, or a related discipline;
  • At least 5 to 8 years of experience in a similar role;
  • Fluency in English.
COMPETENCIES
  • Results & Growth Orientation;
  • Business Acumen & Customer Focus;
  • Leading Self & Others;
  • Communication & Interpersonal Skills;
  • Planning & Organizing;
  • Collaboration & Teamwork.
Informação adicionalWith Makro you will have:Integration into a solid business group with an international dimension and a dynamic and proactive work environment;Life insurance and health insurance;Initial and continuous training plan with constant learning opportunities;Employee discounts at makro stores, as well as other discounts in our partner network;Annual Bonus.

Makro