German-speaking Customer Support Consultant
- Lisboa
- Permanente
- Horário completo
Our client, an international provider of innovative technology solutions for the hospitality industry, is seeking a Customer Support Consultant (German-speaking) to join their Lisbon-based team.The role focuses on delivering exceptional customer support, ensuring client satisfaction, and building long-term relationships with hotel partners. You will be part of a global team supporting customers across Europe, the USA, and Africa.Your North Star
Customer Support is a critical function, ensuring hoteliers receive high-quality assistance, clear communication, and swift resolution of issues. This role requires strong problem-solving skills, empathy, and patience, with a focus on creating excellent client experiences that boost satisfaction and retention.What you'll do:Provide professional, personalised responses to client queries via email, phone, and online forumsDeliver world-class customer service by listening, responding, and proactively anticipating client needsTroubleshoot technical issues and escalate to internal teams when necessary, following up to ensure resolutionAchieve daily and weekly engagement metrics, aiming to meet targets for client satisfaction and retentionRetention & Service Recovery:Collaborate with the Implementation Team to ensure seamless onboarding of new clientsManage client dissatisfaction with care, aiming to resolve issues and retain customersWork with internal teams to identify and resolve challenges that may cause clients to churnKey Requirements:Fluency in German and English (non-negotiable)Minimum 2+ years' experience in a service-oriented, technical support, or customer-facing roleComfortable using multiple systems and learning new tools (training provided)Beneficial Skills:Hospitality industry experience (front desk, reservations, or hotel operations)How to succeed in this role:Strong problem-solving mindsetCustomer-focused approachActive listening and empathyResilience and adaptabilityPerks & Benefits:Free Food FridaysMac work environmentIncentive-based commissionFormal training budgetAnnual hotel experienceMultilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.