Location: Lisbon, PortugalContract Type: Full-time, Office-basedWorking Hours: 40 hours per week, rotational shifts (Monday–Sunday, 07:00–22:00, 8 hours/day + 1-hour lunch break)We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included.About the RoleWe are looking for a Spanish-speaking Customer Service Specialist to join our team in Lisbon, providing high-quality support to customers using advanced medical devices for diabetes management.As a first point of contact, you will guide and assist customers via phone, email, and chat, ensuring they feel confident and supported in using their medical devices. You will work closely with technical teams and internal departments to resolve inquiries quickly and effectively.Key Responsibilities
Provide customer support via phone, email, and chat for insulin pumps and related accessories
Offer clear, accurate information on products and services
Assist with connectivity issues between medical devices and smartphone applications
Deliver empathetic, customer-focused service at all times
Guide customers on effective use and maintenance of their devices
Record all interactions in the SAP CRM system accurately
Escalate unresolved issues to appropriate internal teams
Collaborate with 2nd Level Support and cross-functional departments
Manage complaints and product returns according to company procedures
Proactively follow up with customers to ensure satisfaction
Requirements
Spanish: C2 level (native or equivalent)
English: B2 level or higher
Strong communication skills with an empathetic approach
Ability to work in a fast-paced, solution-oriented environment
Previous customer service experience preferred, especially in healthcare or technical support
Good IT skills and familiarity with CRM tools (SAP experience a plus)
What We Offer:With Company Apartment:
Base Salary: €768.00
Christmas Allowance: €64.00
Holiday Allowance: €64.00
Meal Allowance (€7/day): €154.00
Total Gross Cash: €1,050.00
Without Company Apartment
Base Salary: €943.00
Christmas Allowance: €78.42
Holiday Allowance: €78.42
Meal Allowance (€7/day): €154.00
Total Gross Cash: €1,253.83
If you are passionate about helping people and delivering exceptional customer service, we would like to hear from you.Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.
